There are a number of ways to encourage retailers to achieve better results, such as by creating a competitive environment between them. The main thing is that these actions do not lead to demotivation of store managers.
You can find a ready checklist on the Internet for almost any business. It would seem like: take it and use it. However, in most cases such checklist samples are useless.
We are often asked if MD Audit can affect the company's financial results. Of course, it can be done in the most positive way, if the system is properly managed.
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Stores use PSC services to reduce losses, but security services are not always of good quality. MODIS trade network has found a way out of this situation.
There are many electronic systems available for setting up tasks, but not all of them are SMART compliant. You can keep this concept in mind when setting tasks, or you can use MD Audit and set SMART tasks automatically.
Last week a grand event took place — Russian Retail Week 2019. MD Audit also participated in this important event for the entire retail community.
If the store does not perform KPI, it can be the manager's fault, as well as the circumstances beyond his control. We'll figure out how to separate one from the other.
Business can rarely exist without partnerships. Regular monitoring of joint work will make it more effective, but there is one important thing to consider.
If a manager is dissatisfied with the work of the retail network, he resorts to company audits hoping to correct the situation. But even the most thorough audits won't yield results, if you forget about two important factors.
Internal regulations, arranging corporate meetings and team building events are usually developed for this purpose. But how do you know if all these actions are in vain?
It's not easy to organize your day at work. But it is even more difficult to organize the working day of your subordinates, for example, the store managers of the retail network. You can solve this task using MD Audit.
Do you think that the problems of the retail network are always due to the poor performance of store managers? That's not true, and if you read our article, you'll change your mind.
MD Audit was designed for use within the company to monitor compliance with corporate standards. However, that doesn't mean the system can only be used this way. MD Audit's capabilities are much wider.
It can be difficult to introduce a new product because of the disloyal attitude of staff to innovations, but this behavior is easy to adjust. It is enough to formulate your goals in the right words.
In any company there are issues in communication between employees. This task can be solved by organizing regular operational audits.
The usual form of personnel motivation management involves control and punishment. Practice shows that this approach does not always produce the desired results. This situation can be corrected by MD Audit.
Text explanations of checklist questions may be too cumbersome and incomprehensible, so the audits are delayed and the results may be unreliable. MD Audit easily eliminates this complexity.
Igor Shekhterman, CEO of X5 Retail Group, in a recent interview with Vedomosti news said that now in retail there is a war for the client and he knows how to become the winner. In fact, the solution is obvious — to work a lot and implement innovations, but we have something to add to the words of the head of the leading Russian retailer. We know one tool that will help any business to improve its performance.
MD Audit is a system for monitoring and evaluating the quality of compliance with operating process standards. We have already written about its effectiveness in any business areas. However, since the test is carried out by a person, even with the use of an advanced IT-system, the objectivity of the result is invariably influenced by the human factor. It is unlikely that it will be completely eliminated, but it is possible to reduce the risk of results distortion to a minimum.
The checklist has been around for a long time and you are probably using one of its modifications. Currently, there are various methods for forming the checklists structure and the concept of audits. It is not difficult to get lost in this abundance of information and sooner or later you will have a question: "How well and efficiently do I use this tool in my work?" To confirm or disprove your guesses, please read our new article.
Do you know when there is a need for an operational audit? What are the signs that the company has growth points to work on? If not, this article is for you. Maybe it's time for your company to have an operational audit.
Our system is used in a variety of business areas: in retail, HoReCa, restaurants and even banks. Learn about the experience of using the system in Alfa-Bank, Russia's largest private banking institution.
The challenge for any innovation is to bring practical benefits to business, and we want to feel this as soon as possible. Each company goes through its own time cycle to achieve its first results, however, there are those that can take the lead faster than others. The secret is using the right innovation algorithm. If you want to start benefiting from MD Audit as quickly as possible, this article is for you.
A high culture of service is the key to customer loyalty, but it does not occur by itself. Let's talk about how to create and maintain it.
We publish the case of using MD Audit in Fashion retail — RozTeh LLC, a leading Russian manufacturer of women's underwear, swimwear and homewear.
We publish an article by our partners, Geomatrix company. Geomatrix team collected and analyzed data on the dynamics of restaurant chains development in Moscow (the analysis was based on information provided by the Open Data portal of the Moscow City Government).
Practical experience applying MD Audit for checking the contractors and comments implementation.
In our new article we will tell you about the introduction of checklists at industrial enterprises. How, to whom and why MD Audit can be useful in this industry.
What is Christmas Eve? It is joy, celebration and a little magic; happiness, which is always not enough; a holiday that should be remembered for a long time! Do you want your restaurant or store visitors to feel the Christmas Eve atmosphere? Check yourself on this checklist!
We have prepared another article for you, this time about the benefits of using checklist methodology in the gas stations network.
Couldn't make it to the web conference on operational processes at fashion retail? Watch the record!
Andrey Podgornov, Managing Partner of MD Audit, spoke about the formation and development of the mobile audit system. He became a member of the Detail for Retail program, a special project of the Retailer.ru, retail professionals community.
We have prepared a unique material for you about the types of checklists to check the fashion retail facilities.
Another article by Alexander Shubin. This time we will talk about operational risks in the retail network.
A large budget gives the maximum space for experiments, and the mass market takes over the most successful concepts. The participants of the Luxury Marketing Forum in New York spoke about new ideas and best marketing practices in the luxury world. The main thesis we present in this article.
MD Audit invites you to a free web conference dedicated to operational processes in fashion retail. On December 7, Irina Ivanova, ex-head of the Modis retail business technology department, will lead the conference.
Fashion retail differs from other branches of retail as it works at the junction of commerce and art. Moreover, creativity is not only about the choice of goods for sale, but in their presentation, so that a visitor desires to buy on an emotional level.
Interview with Alexander Shubin, the managing director of myRetailStrategy (PBK Management), the author of the methodology for improving the business model of the retail company “Business onTrack for Retail” and the book “Business models of retail companies: how to compete with the giants”.
Regular assessment of the network branches' activity with the help of checklists increases the efficiency of the company's work. The main thing is that such monitoring should be systematic and have maximum coverage: operations, employee responsibilities, etc.
CNews included in the review a large material on proprietary solution of Mobile Dimension, the MD Audit system.
Agencies providing Mystery Shopping service — checking of retail outlets by mystery shoppers — position it as the most effective tool to improve customer service. However, now it has a direct competitor — a network bot.
In the second part of this article we will cover the process of deploying MD Audit at the client's site and the system methodology.
We publish the first part of Andrey Podgornov's article about the use of checklists in retail network. In this article you will learn why to automate the process of standards monitoring and how to do it as simply as possible.
We publish an article by Alexander Shubin, Managing Partner of PBK Management and author of the book “Business Model of a retail company”
Mobile quality control and monitoring system of MD Audit standards, developed by Mobile Dimension company, is included in the Unified Register by the expert council of the Ministry of Communications of the Russian Federation.