Implementation of the MD Audit system to the Wild Orchid, Bustier and Defile retail chains has made it possible to better control the adherence to operational business processes in brand offices. Analysis of the data obtained from the results of the checks carried out and the application of corrective action contributed to improving the quality of performance of corporate standards in each of the three networks. IT solution integration took less than a month. The project team completed its part of the work promptly and professionally, and throughout the entire period of using the system, MD Audit specialists were in touch, helping as needed.
The implementation of digital check lists was due to the following tasks: ∙ Standardization of processes in the Company's stores; ∙ Obtain a full evaluation of stores from all departments; ∙ Creating an effective tool to monitor the implementation of the tasks; ∙ Growth in revenue and margin.
It is important that MD Audit is a very flexible platform that can be quickly adjusted to new tasks and carry out “work on errors” using the previous ones. With the help of markers formed in MD in terms of the quality of the implementation of tasks, current on-line statuses can be seen by focal points, which allows them to be managed quickly and influence the quality of execution.
Now we have a tool with which we have implemented uniform standards for inspections and on a regular basis we monitor the quality of customer service, compliance with corporate standards and the requirements of the regulator. Thus, the use of MDAudit helps us minimize the occurrence of operational risks and create a comfortable environment for servicing the bank's customers.
The usage of mobile solutions, such as MD Audit, allows you to get instant feedback, close the management cycle, and turn checklists from a controlling person into a management tool.